Ask six people: rapid testing for non-researchers
Track: Non-technical
Most government web teams face the same barriers to user research: no budget, no researcher, and not enough time. So they make assumptions and hope for the best.
But you don't need a dedicated research team to get useful evidence.
Drawing on real government projects, this practical and interactive session shows how to run rapid usability testing with just six participants. We'll cover what to test, how to recruit the right people, how to avoid leading questions, and how to turn observations into meaningful improvements.
Along the way, we'll tackle some common research mistakes, put your usability instincts to the test, and explore what happens when the evidence doesn't tell a straightforward story.
You'll leave with practical techniques, reusable tools and a testing approach you can put to work next sprint.
Research isn't a luxury line item. It's a habit you can build.
But you don't need a dedicated research team to get useful evidence.
Drawing on real government projects, this practical and interactive session shows how to run rapid usability testing with just six participants. We'll cover what to test, how to recruit the right people, how to avoid leading questions, and how to turn observations into meaningful improvements.
Along the way, we'll tackle some common research mistakes, put your usability instincts to the test, and explore what happens when the evidence doesn't tell a straightforward story.
You'll leave with practical techniques, reusable tools and a testing approach you can put to work next sprint.
Research isn't a luxury line item. It's a habit you can build.
Speakers
Tori Sanderson
Tori Sanderson GAICD is Managing Director & CEO of Avian, a boutique consultancy specialising in bringing HCD thinking to products, environments and teams. Tori is a sought‑after product and leadership strategist, with 20 + years’ experience spanning government, tech, retail, healthcare and NFP sectors. She’s steered award‑winning digital programmes and guided major brands and organisations through complex transformation and capability‑building. A regular speaker at Web Directions and Women in ICT events, Tori delivers clear, practical insights on digital strategy, design, and building high‑performing teams.