(Support) people are people too. Learn how to increase the odds of getting your required outcome
Time: Wednesday 20th March 15:20-15:50
Room: Doric
Track: People & Culture
Having been involved in support for years, from Level 1 through to being a Support manager through to the guy getting that call at 3:15am on a Sunday morning because everything has turned to poop.
I often see the same mistakes happening again and again.
All this does is:
- waste everyone's time with unnecessary back-and-forward
- increase frustration and stress
- devalue the larger experience
In this session I will be covering the main points that increase the odds of a happy outcome with a minimum of fuss.
I often see the same mistakes happening again and again.
All this does is:
- waste everyone's time with unnecessary back-and-forward
- increase frustration and stress
- devalue the larger experience
In this session I will be covering the main points that increase the odds of a happy outcome with a minimum of fuss.
Speakers
Jim Koutsouris
Jim has been working in IT for the last 320+ years.
The bio field only has 2000 characters, which is not enough to list everything Jim has done.
Here are some of the main areas of expertise:
- business management
- project management
- hosting
- security and compliance
- developing teams
- working with various stakeholders
- support
- Drupal management and development for organisations of all sizes
Jim is currently working as a Technical Project Manager at Morpht.
The bio field only has 2000 characters, which is not enough to list everything Jim has done.
Here are some of the main areas of expertise:
- business management
- project management
- hosting
- security and compliance
- developing teams
- working with various stakeholders
- support
- Drupal management and development for organisations of all sizes
Jim is currently working as a Technical Project Manager at Morpht.