Beyond the code: building mutually beneficial client relationships
Time: Wednesday 20th March 12:15-12:45
Room: Doric
Track: People & Culture
Our session focuses on the crucial role of client relationships in technology projects. We open with the fundamental question: "Why are we here?" and assert that our role extends beyond technical support to being strategic partners in our clients' success.
We then explore strategies for building and enriching client relationships. We discuss how to tailor solutions to client needs, manage expectations, and translate technical capabilities into business value.
The session highlights the importance of understanding the 'why' behind our services, showcasing case studies where a client-centric approach in projects led to notable successes. When we pivot our thinking from a service delivery perspective to a hospitality oriented approach we all benefit. In reality our client’s success is our success.
We conclude with a roadmap for ongoing client engagement, advocating for proactive strategies and solutions that align with clients' business goals. This session is a guide to leveraging technology not merely as a tool, but as a foundation for driving enduring and successful relationships. If we’re not here to help our clients succeed then why are we here?
We then explore strategies for building and enriching client relationships. We discuss how to tailor solutions to client needs, manage expectations, and translate technical capabilities into business value.
The session highlights the importance of understanding the 'why' behind our services, showcasing case studies where a client-centric approach in projects led to notable successes. When we pivot our thinking from a service delivery perspective to a hospitality oriented approach we all benefit. In reality our client’s success is our success.
We conclude with a roadmap for ongoing client engagement, advocating for proactive strategies and solutions that align with clients' business goals. This session is a guide to leveraging technology not merely as a tool, but as a foundation for driving enduring and successful relationships. If we’re not here to help our clients succeed then why are we here?
Speakers
Guy Frawley / William O'keeffe
As the Director of Client Services and Head of AI Research and Development at Technocrat William O'Keeffe combines strategic leadership and innovative thinking to foster client relationships and drive organisational growth. Beyond his corporate role, he is a Specialist Rescue Technician in Northern NSW, skilled in various emergency responses, primarily Road Crash Rescue and Vertical Rescue, demonstrating his ability to manage diverse roles and excel under pressure. His leadership in AI projects is shaping the future of the field.
Guy, with over a decade of experience in client-centric relationship management, excels in nurturing long-term client relationships. He has a proven track record of aiding cross-functional teams and has worked with a wide array of clients across government and corporate sectors, including notable organizations such as the University of New South Wales, Supreme Court of Victoria, and Suncorp Insurance. His passion and expertise lie in fostering successful partnerships and driving client success.
Guy, with over a decade of experience in client-centric relationship management, excels in nurturing long-term client relationships. He has a proven track record of aiding cross-functional teams and has worked with a wide array of clients across government and corporate sectors, including notable organizations such as the University of New South Wales, Supreme Court of Victoria, and Suncorp Insurance. His passion and expertise lie in fostering successful partnerships and driving client success.
Additional speakersWilliam O'keeffe
William is known for his engaging talks on AI and technology innovations, regularly addressing diverse audiences at local government and AI events. Renowned for his ability to articulate complex technological concepts, he focusses his discussions on insights into the broader impact of AI on various sectors. William most recently has been on panel discussions with state health on the opportunities in AI in Healthcare.
William is known for his engaging talks on AI and technology innovations, regularly addressing diverse audiences at local government and AI events. Renowned for his ability to articulate complex technological concepts, he focusses his discussions on insights into the broader impact of AI on various sectors. William most recently has been on panel discussions with state health on the opportunities in AI in Healthcare.