Dude, where's my users?
Track: User Experience & Content
In a world where budgets, time, and resources often limit full-scale user testing, getting a true sense of user behaviour can feel like a mountain to climb. But even without formal testing or user interviews, there are clever, accessible ways to gather insights that lead to real improvements.
This session is a must-attend for developers, designers, and product owners who want actionable, low-cost strategies to understand user needs and pain points. Emily will dive into practical methods to gather valuable insights using free tools that are likely already at your fingertips.
Perfect for resource-limited teams, this hands-on session will help you make data-driven decisions, map out user journeys, anticipate needs, and elevate digital experiences—all without the need for a formal research budget or extensive testing.
This session is a must-attend for developers, designers, and product owners who want actionable, low-cost strategies to understand user needs and pain points. Emily will dive into practical methods to gather valuable insights using free tools that are likely already at your fingertips.
Perfect for resource-limited teams, this hands-on session will help you make data-driven decisions, map out user journeys, anticipate needs, and elevate digital experiences—all without the need for a formal research budget or extensive testing.
Speakers
Emily Mills
Emily Mills is a Principal Consultant and content specialist at Pragma, known for her expertise in content strategy, governance, and user-centred design.
Emily has rich background in managing development, content, and strategic services for major Australian government agencies and private sector clients, including the Clean Energy Regulator, Australian Cyber Security Centre, and Boral.
Known for her thoughtful, user-first approach, Emily’s work goes beyond ticking boxes—she’s dedicated to creating digital solutions that are intuitive, accessible, and genuinely helpful. Her knack for balancing big-picture strategy with detail-oriented execution has made her a trusted advisor and go-to problem-solver.
Emily collaborates with clients to uncover their goals and pain points, transforming them into solutions that not only enhance user experience but also empower organisations to meet their goals in a meaningful way.
Emily has rich background in managing development, content, and strategic services for major Australian government agencies and private sector clients, including the Clean Energy Regulator, Australian Cyber Security Centre, and Boral.
Known for her thoughtful, user-first approach, Emily’s work goes beyond ticking boxes—she’s dedicated to creating digital solutions that are intuitive, accessible, and genuinely helpful. Her knack for balancing big-picture strategy with detail-oriented execution has made her a trusted advisor and go-to problem-solver.
Emily collaborates with clients to uncover their goals and pain points, transforming them into solutions that not only enhance user experience but also empower organisations to meet their goals in a meaningful way.